Charles Schwab Sr. Staff, Business Systems Analyst in Raleigh, North Carolina

We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at http://www.aboutschwab.com/about/leadership/charles_schwab over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

Advice Technology is a part of the Schwab Technology Services organization, supporting the Investor Services business. Our team delivers and supports Advice applications and products used by Schwab Representatives and our Clients as they plan for their financial futures and wealth management. Additionally, the team is responsible for providing technology support for both Windhaven and ThomasPartners, which are affiliates of Schwab.

As a Senior Business Systems Analyst you will analyze complex business problems to be solved with automated systems. You will provide technical expertise in identifying, evaluating and developing systems and procedures that meet user requirements.

What you’ll do:

As a member of the Advice Technology team, you will be immersed in a collaborative, innovative, and technically challenging environment. We're looking for team members that are naturally curious and inquisitive and love to dig into details to understand and document complex business flows and outline technology solutions.

As a Sr. Business Systems Analyst you will be responsible for helping to deliver quality technology and software initiatives by:

  • Analyzing business opportunities and leading solution design alternatives

  • Translating business needs into effective and efficient technical solutions

  • Capitalizing on the benefits of new technologies for business process improvement

  • Fostering best practices and direct and govern all technical deliverables including designs and system management documents among others

  • Serve as coach and mentor to less experienced IT personnel

  • Co-ordinate within and across IT, and other line of business teams as needed throughout the course of design/delivery/support

  • Act as customer liaison

  • Never stop learning and be recognized as a thought leader in all facets of Advice Technology

  • Conducting task analysis and interacting with system users in order to identify chances for the improvement of productivity, integration, and to decrease costs.

  • Maintaining a professional cognizance of techniques and tools that may use in the improvement of quality of service.

  • Assisting business units in the preparation of business process mapping and departmental procedures.

  • Understanding business requirements and translating them into specific software requirements

  • Understanding both technical designs and specifications

  • Analyzing and documenting the required data and information

  • Evaluating information harvested through stakeholder interviews, task analysis, and business process description

  • Having strong technical skills, business intelligence, and a full understanding of the needs of the customer

  • Being able to effectively communicate with external clients and internal teams to deliver GUI, interface and screen designs

  • Being an interface between technology teams, support teams, and business units

What you have:

  • Ability to pick up complex concepts and processes quickly

  • Passion for streamlining and integrating business processes and data

  • Excellent proficiency in working with data

  • Ability to lead and manage client engagements in various disciplines and across all phases of the SDLC

  • Experience in working under pressure and tight deadlines and being flexible to adapt to quickly changing business requirements

  • Advanced knowledge of Microsoft Office products, PowerPoint, Visio, Word and Excel

  • Ability to prioritize and work on multiple tasks simultaneously

  • Ability to prepare written reports and conduct oral presentations as well as communicate accurately, effectively and persuasively

  • Ability to apply critical thinking and be creative and show initiative in problem solving, decision making and process improvement

  • Strong SQL experience and familiarity with data warehouse tables and a basic understanding of data warehouse concepts

  • Excellent organizational and interpersonal skills

  • Ability to coordinate/aggressively follow up on incidents/problems, perform diagnosis, and provide resolution to minimize service interruption

  • Ability to analyze and provide technical recommendations for: application integration, architecture and performance optimization

  • Sound knowledge of documentation procedures, programming procedures and methods, operator instructions, and program flow charts.

  • Ability to work with diverse group of professionals in close cooperation.Education and Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, Engineering or a related field from an accredited university or institution.

  • Experience in programming and systems analysis related activities.

  • 8+ years of experience in enterprise IT

What you’ll get:

  • Everyday Wellness: Healthy Rewards, Onsite Fitness Classes, Healthy Choices, Wellness Champions

  • Financial Fitness: 401k Match, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/%22 .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.

Position Located In: NC - Raleigh