Charles Schwab Sr. Manager - Security Management in Phoenix, Arizona


Phoenix - AZ, PHX4701A, 4701 E Francisco Dr, 85044-5365

Christine Marie Hill


We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

As the Sr. Manager, Security Management you will perform hands-on issue management activities to help Schwab Technology Services' (STS') issue owners successfully complete remediation of their issues on schedule while following our standard issue management process.

Manage the SGIM audit/regulatory issue management staff and bring leadership, conviction, perspective, consistency and quality to the Senior Manager role.

What you’ll do:

Perform hands-on issue management activities as directed by Managing Director, including:

  • Provide issue management services for many (25-50+) remediation efforts to the Schwab Technology Services (STS) organization so as to minimize risk in Schwab’s technical environments. Services include providing oversight (remediation health assessments, jeopardy identification and escalation, and management reporting) to many projects and smaller initiatives to ensure their on-time delivery. The work does not include managing projects although the role requires project management skills and knowledge

  • Create reports, metrics and dashboards for review with STS Sr. Management, with the goal of ensuring awareness of issues with jeopardies or requiring some level of action.

  • Ensure processes and procedures are documented and sound, and the Archer eGRC tool contains all needed functionality. Take steps to ensure improvements are identified and implemented, as needed.

Manage the SGIM audit/regulatory issue management staff and bring leadership, conviction, perspective, consistency and quality to the Senior Manager role:

  • Ensure staff are trained to oversee the remediation of findings created as a result of non-compliance with Schwab’s Information Security Policy and regulatoryrequirements. This includes understanding the issue management process and Archer tool so they can provide effective issue management services.

  • Provide direction to staff within a sound organizational structure where employees understand their roles and the work is clearly defined.

  • Assign, instruct, direct and check the activities of the staff to ensure the work performed follows department processes and procedures and is of a high quality.

  • Manage the personnel actions of staff including approving vacation, staff selection, performance appraisals and salary/merit increase recommendations, assisting with training and development, and taking disciplinary action as necessary.

  • Coach and develop subordinates to achieve goals and objectives.

  • Understand and effectively communicate corporate and organizational information and context. Gain individual and team buy-in and support of corporate and organizational values and initiatives.

  • Interact and communicate effectively with technical and non-technical audiences including all levels of STS management up through the CIO.

What you have:

Required Qualifications:

  • 7+ years of Information Systems/Computer Science technical education/experience

  • 5+ years of project management experience with demonstrated ability to drive projects to successful completion with minimum oversight

  • 2+ years of experience managing staff

  • Knowledge of information security principles, best practices or security technologies

  • Knowledge of the general tools and techniques of Audit and Risk Management

  • Understanding of risk and the design and operation of appropriate controls

  • Strong interpersonal, analytical, problem-solving, influencing, interviewing, prioritization, and decision-making skills

  • Ability to identify stakeholders, assess their needs and manage their expectations through execution and effective communication

  • Excellent written and verbal communication skills including the ability to inform and persuade technicians and managers both orally and in writing

  • Excellent facilitation and presentation skills; strong initiative; self-starter; self-directed; ability to multi-task

  • Proven ability to work independently as well as collaboratively with business and technical staff and management

  • Strong knowledge of Microsoft applications including Project, Excel, Word, PowerPoint and Visio

  • Clear understanding of the roles of policies, standards and procedures within an IT organization

Desired Qualifications:

  • BA/BS degree

  • PMP Certification

  • Experience establishing and managing business and/or technical programs

  • Archer eGRC hands-on experience

  • Knowledge of Governance, Risk and Compliance systems and processes

  • Familiarity with issue management processes

  • Experience in the Financial Services industry

  • Knowledge of the regulatory environment within which financial institutions must operate

You demonstrate these behaviors:

Purpose Driven: Makes decisions that are aligned with “Through Clients’ Eyes” philosophy

Exceptional Communication: Communicate clearly, authentically, and persuasively

Committed to Excellence: Sets ever increasing standards for performance, holding self and others accountable

Relationship Oriented: Builds trusted relationships with colleagues around the firm and across multiple levels of the organization

What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.

Job Specifications

Relocation Offered?: No

Work Schedule: Days

Languages: English - spoken

Current Licenses / Certifications: None

Relevant Work Experience: IT-Management/Technical Project Mgmt-6+ yrs

Position Located In: AZ - Phoenix

Education: BA/BS

Job Type: Full Time

Category:Information Technology

Activation Date: Wednesday, August 23, 2017

Expiration Date: Wednesday, November 1, 2017

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