Charles Schwab Institutional Intelligent Portfolios Service Associate in Phoenix, Arizona
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck at http://www.aboutschwab.com/about/leadership/charles_schwab over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
Schwab Advisor Services is the leading provider of custodial, operational and trading support for independent fee-based investment advisors. We're currently looking for dedicated individuals like you to help us provide financial advisors with access to sophisticated tools and wealth-management services. If you're interested in working to help grow the business of independent investment advisor firms, there's a place for you in Advisor Services.
What you’ll do:
Provide exceptional on-going client support by handling day-to-day service requests.
Process client enrollment request and onboarding.
Assess and discuss client issues, helping them navigate Schwab’s services.
Be part of an environment where you would collaborate with others on a small team of Schwab professionals to resolve client inquiries and knowledge of Schwab products and services.
Assist with phone volumes by engaging our clients over the phone and delivering a high level of customer service.
The ideal candidate will thrive in a challenging environment where they are constantly learning. They should also be charismatic, poised, confident, and well-spoken with the desire to provide exceptional customer service. The representative’s core responsibility will be responding to calls and processing enrollments. This opportunity is suitable for someone who enjoys talking with customers and solving problems in a team oriented and supportive environment.
Hours of operation are from 8:00 a.m. to 6:00 p.m. Eastern Monday – Friday.
What you’ll have:
3-5 Years customer service experience preferably in the brokerage/financial industry.
Basic knowledge of computer desktop and network environments including operating systems, peripherals and navigating through software, demonstrated through experience and/or education.
Proactive outlook demonstrated by taking ownership, engaging with business needs, seeking/sharing innovative solutions and displaying initiative.
Collaborative and relationship-focused work style with demonstrated success in a team environment.
Strong communication and interpersonal skills, especially the ability to learn and explain complicated subjects, build quality long-term relationships and conduct needs-based conversations with a variety of clients.
Consistent customer service focus.
Effective verbal and written communication.
Identifies opportunities for business development and takes appropriate action.
Position may be filled at a grade level 54, 55 or 56
What you’ll get:
Everyday Wellness: Healthy Rewards, Onsite Fitness Classes, Healthy Choices, Wellness Champions
Financial Fitness: 401k Match, Employee Discounts, Personalized advice, Brokerage discounts
Work/Life Balance: Sabbatical, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
Not just a job, but a career, with an opportunity to do the best work of your life
Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.
Position Located In: NC - Raleigh