Charles Schwab Voice Systems Engineer in Lone Tree, Colorado
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck at http://www.aboutschwab.com/about/leadership/charles_schwab over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
The Voice Systems Engineer will have the opportunity to help shape the next generation of call recording technologies for Charles Schwab & Co. This position will be deeply engaged in a dynamic, creative environment that is closely aligned with strategic business objectives. The ideal candidate will have a proven track record of designing and implementing highly available voice recording solutions for enterprise size customers.
What you’ll do:
This position will work closely with our business partners, voice engineers and vendor partners to execute strategies that support our advanced call recording platform. The responsibilities include, but are not limited to the following:
Designing, configuring, implementing, administering and providing engineering support for Schwab's voice call recording infrastructure.
Working collaboratively with team members to support integrations with contact center technologies including, but not limited to; Genesys, Cisco CUCM and various reporting platforms.
Ensuring conformance to best Voice / Contact Center engineering practices and in accordance with Schwab Security policies and standards.
Provide excellent customer service
The Voice Systems Engineer will work with the Schwab business units, internal Schwab Technology departments, and vendors to develop solutions for their technology needs. It will propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the call recording systems.
What you have:
Strong Knowledge of: Verint call recording and Verint products, Nice call recording platforms, Genesys CTI Framework, Genesys SIP, VoIP, and general Call Center Technologies.
Good knowledge of TCP/IP, network security, routing, firewall ACL management, DNS and enterprise network tools.
Excellent problem solving and analytic skills to effectively address the needs of customers.
Team player who can also work independently in managing multiple deadlines and priorities.
Must possess excellent communication skills (oral and written) and technical understanding to take complex technical concepts and present them to a range of technical and non-technical audiences.
Must have strong writing and documentation skills
BA Computer Science, Telecommunications, Engineering or other similar technical discipline or equal experience
Java Scripting/programming experience a plus
Experience in the Financial Services industry is a plus
What you’ll get:
Comprehensive Compensation and Benefits package
Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
Not just a job, but a career, with an opportunity to do the best work of your life
Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.
Position Located In: CO - Lone Tree