Charles Schwab Stock Plan Services- Financial Services Professional in Lone Tree, Colorado


Phoenix - AZ, PHXPEAK, 2423 E Lincoln Dr, 85016-1215

Christina Antoinette Peyer


Our Opportunity:

Schwab Stock Plan Services (SPS) provides a variety of solutions to large, publically traded companies for the administration of their Equity Compensation plans, including stock options, restricted stock, and employee stock purchase programs. SPS offers solutions for the adminstration of these plans up to and including full outsourcing capabilities for the recordkeeping and employee services. Our mission is to provide a world class experience for our clients and to provide the opportunity for the employees of our coprorate clients to achieve their financial goals.

SPS Participant Services works with participants of more than 124 corporate equity compensation plans, helping to transact and provide education on their equity awards, inspire ownership of their financial futures, and deepen their relationship with Charles Schwab.

What you’ll do:

As a Stock Plan Services Professional you will have an opportunity to:

  • Provide a personalized service experience to stock plan participants while facilitating transactions for stock option awards, restricted stock units & awards, stock appreciation rights, and employee stock purchase plans

  • Receive in-depth education and training on equity awards and plan administration, confidently delivering service as a knowledgeable professional

  • Demonstrate energy, empathy, and problem-solving skills while delivering unparalleled value and outstanding service to domestic and international Participants via the phone, handling approximately 30 to 50 inbound calls per day (this is a phone based relationship with Participants)

  • Connect and engage with participants to gain an understanding of their financial needs, goals, and objectives

  • Encourage a long-term relationship with Schwab by identifying opportunities to introduce Schwab offerings and guide them to the proper solutions

  • Collaborate with internal business partners and team members to resolve complex client inquiries, and develop knowledge of Schwab products and services

What you have:

  • Demonstrated passion for providing top tier service and support to Schwab Participants

  • Strong interest in effectively engaging in quality conversations with Participantsin order to establish long-term relationships with Schwab

  • Strong work ethic with a high level of integrity and the ability to build trust with Participants

  • Ability to strategically prioritize client research and follow-up via outbound calls and emails while maintaining service levels of inbound client calls

  • Aptitude for organizing specific and individual company procedures, in the form of emails and other documents, to ensure the necessary information is readily available

  • Respect for fellow employees and leveraging the power of teamwork

  • The ability and desire to develop positive working relationships

  • Active listening skills and ability to explain complicated subjects

  • Ability to adapt and implement changes as market and business conditions evolve

  • A diverse background / work experience including: volunteer activities, internships, professional organizations, unpaid work experience, or other roles which may or may not be industry related

  • Technically savvy including proficiency in MS Office and the aptitude to learn new programs, as well as easily utilize multiple applications simultaneously in a dual screen environment

Highly preferred qualifications:

  • Active FINRA Series 7 and 63 brokerage licenses (may be obtained within a 120 days of employment)

  • Bachelor's degree or equivalent work experience

  • Bilingual (Spanish)

  • Basic knowledge of equity compensation

Position Location:

This role is located at our Charles Schwab investment center located in:

  • Phoenix, AZ: 2423 East Lincoln Drive, Phoenix, AZ

What you’ll get:

Sabbatical Program, Employee Wellness, Volunteer Time, Employee Resource Groups and --- the opportunity to do the best work of your life!

  • Learn more about Life@Schwab at

  • See Charles Schwab Benefits at for more details

Charles Schwab & Co., Inc. is an equal opportunity/affirmative action employer committed to diversifying its workforce. All applications are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans), or based on any individual's status in any group or class protected by applicable federal, state or local law .

Job Specifications

Relocation Offered?: No

Work Schedule: Evenings, Days

Languages: English - spoken

Current Licenses / Certifications: FINRA Series 63, FINRA Series 7

Relevant Work Experience: Retirement Services-less than 2yrs, Retirement Services-2-5 yrs, Trading-2-5 yrs, Customer Service-less than 2 yrs, Brokerage Operations-2-5 yrs, Brokerage Operations-less than 2yrs, Trading-less than 2 yrs, Customer Service-2-5 yrs, Accounting and Finance-2-5 yrs, Financial Services-less than 2 yrs, Financial Services-2-5 yrs, Accounting and Finance-less than 2 yrs

Position Located In: AZ - Phoenix

Education: BA/BS

Job Type: Full Time

Category:Stock Plan Services

Activation Date: Monday, July 17, 2017

Expiration Date: Sunday, November 12, 2017

Apply Here