Charles Schwab Senior Training Manager in Lone Tree, Colorado

We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at http://www.aboutschwab.com/about/leadership/charles_schwab over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

The Sr. Manager will be an integral member of the Schwab Business Learning (SBL) Center of Excellence team. The Sr. Manager role will require an instructional design background as well as QA and Functionality testing of instructional design products with a high degree of flexibility and a passion for producing quality work.

What you’ll do:

The role will require a high degree of technical ability with specific responsibilities in the following areas:

  • Quality Assurance and Functionality Testing of all Instructional Design products in the LMS (Learning Management System) environment. Ability to troubleshoot and correct issues prior to launch. Desire and ability to learn technical aspects of current and future LMS is required in order to be highly proficient in role

  • Package and promote audio and video files to media server

  • Download archived source files to support maintenance activities

  • Complete server promotion for content production and versioning

  • Create and maintain tool templates

  • Provide rotational Instructional Design support on an as-needed basis

  • Consult on best practices associated with the content development lifecycle

  • Consult on learning industry trends including, but not limited to, instructional design software, LMS, design equipment, etc.

What you have:

  • Minimum of 3 years of instructional design experience

  • Minimum of 2 years experience testing and troubleshooting design content in an LMS environment

  • College degree required

You’ll demonstrate these behaviors:

Analytical Thinking: Approaching a problem by using a logical, systematic, sequential approach.

  • Identifies a set of features, parameters or considerations to take into account, in analyzing a situation or making a decision.

  • Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail.

  • Weighs the costs, benefits, risks, and chances for success, in making a decision.

  • Identifies many possible causes for a problem.

  • Carefully weighs the priority of things to be done.

Forward Thinking: Anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies.

  • Anticipates possible problems and develops contingency plans in advance

  • Notices trends in the industry or marketplace and develops plan to prepare for opportunities or problems

  • Anticipates the consequences of situations and plans accordingly

  • Anticipates how individuals and groups will react to situations and information and plans accordingly

Diagnostic Information Gathering: Identifying the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it.

  • Identifies the specific information needed to clarify a situation or to make a decision.

  • Gets more complete and accurate information, by checking multiple sources.

  • Probes skillfully to get at the facts, when others are reluctant to provide full, detailed information.

  • Asks questions to clarify a situation.

  • Seeks the perspective of everyone involved in a situation.

  • Seeks out knowledgeable people to obtain information or clarify a problem.

Conceptual Thinking: Finding effective solutions by taking a holistic, abstract or theoretical perspective.

  • Notices similarities between different and apparently unrelated situations

  • Quickly identifies the central or underlying issues in a complex situation

  • Creates a graphic diagram showing a systems view of a situation

  • Develops analogies or metaphors to explain a situation

  • Applies a theoretical framework to understand a specific situation

What you’ll get:

  • Comprehensive Compensation and Benefits package.

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts.

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program.

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions.

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships.

  • Not just a job, but a career, with an opportunity to do the best work of your life.

Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.

Position Located In: CO - Lone Tree