Charles Schwab Managing Director, Third Party Management in Lone Tree, Colorado

We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Banking & Trust Services (BTS) is the business enterprise within Schwab overseeing Charles Schwab Bank and the Charles Schwab trust companies. The BTS organization offers deposit, loan and trust products to Schwab clients who are looking for holistic wealth management solutions that complement their brokerage activities. The integrated banking and brokerage services represent the strong value proposition we offer our clients.

Charles Schwab Bank is a full-service bank that offers a range of competitive deposit and lending products. In 2003, we launched Schwab Bank as a bank for investors, and it has grown to be the 12th largest bank in the United States. Our goal is to offer a banking experience that complements the Schwab brokerage capabilities, providing banking products tailored to meet our clients’ unique needs as investors, all in one convenient location. Consistent with the brand, we offer exceptional client experience.

Our Opportunity:

The Managing Director of Banking and Trust Services Third Party Management is responsible for development, execution, and oversight of the Bank’s Third Party management program. This includes managing all third party relationships, including external vendor and inter-affiliate (23B) relationships for Banking and Trust Services (BTS) to monitor and ensure that contractual commitments are fulfilled, and to appropriately assess risks and service issues. In keeping with regulatory guidance, the Managing Director oversees the five stages of the Risk Management Life Cycle which includes planning, due diligence, contract negotiations, ongoing oversight and contract termination. Charles Schwab Banking and Trust Services follows the three lines of defense model of risk governance. The Managing Director is a first line of defense position for Charles Schwab Banking and Trust Services and assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations in the context of their responsibilities.

What you’ll do:

  • Lead the development and implementation of the Banking and Trust Services (BTS) Third Party Management Program. Provide risk based, executive level program reporting

  • Analyze and execute the OCC third party risk management guidance to ensure complete third party life cycle risk management. Confirm that third party program document and subsequent procedures are updated regularly and accurately reflect current processes. Attend industry meetings to ensure that program maps to industry best practices

  • Manage third party relationships through all stages of the risk life cycle including planning, due diligence, contract negotiation, oversight, and termination. Risk assess all third parties at an activity level, and align with Bank’s Enterprise Risk Management Framework Develop methodology to risk rate both inherent and residual risk of third party activities

  • On a regular basis, review process workflow and optimize process for maximum internal customer experience and efficiency

  • Ensure all Banking and Trust Services (BTS) third parties including 23b affiliate contract negotiations are completed and meet both corporate guidelines and BTS deadlines. Work with business partners to include contract information relevant to regulatory guidance and solid risk management practices Align the BTS’s third party roadmap with BTS’s strategic plan and technology roadmap

  • As part of SLA oversight and monitoring, build relationships with key business partners and vendor partners.

  • Develop and implement ad-hoc compliance oversight programs to address specific risks, such as mortgage lending compliance, HMDA LAR filing, and OCC Flood regulations

  • Produce robust governance and oversight reporting consistent with risk taxonomy, executive and program requirements

  • Manage all third party work for the BTS according to the Schwab Bank Third Party Management Policy, program plan, and procedures

  • Work with the BTS business owners to source new third parties. Facilitate contractual discussions working closely with the Business, Legal and Compliance groups

  • Ensure that a Non Disclosure Agreement is in place before in-depth business meetings with potential third parties

  • Oversee the Risk Assessment and the due diligence process for new third parties

  • Coordinate with the appropriate groups for Requests for Information (RFI), Requests for Quotes (RFQ) or Requests for Proposals (RFP)

  • Work on new contract proposals, contract renewals, amendments and work orders in a timely manner

  • Partner with various departments such as legal, product management, compliance and CS&Co’s Vendor Management to successfully negotiate contracts and to facilitate ongoing monitoring

  • Build strong working relationships with the inter-affiliate service providers as well as the external third party account management teams

  • Ensure all due diligence is met for BTS’s third party portfolio

  • Monitor stability and performance for all BTS third parties. Identify risks and trends, and report results to Bank governance committees.

  • Oversee invoicing process to ensure vendor payments map to contract terms

  • Participate in meetings with the Bank Management team for escalated third party issues

  • Provide regulatory, audit, and control oversight for the Bank’s third party program

  • Meet with Bank regulators as part of Bank examination process. Create reporting and presentations and provide regular quarterly updates to regulators. Respond to regulatory requests for information.

  • Partner with 1 st line of defense risk management team to ensure RCSAs effectively measures and controls third party risks.

  • Work with Internal Audit for scheduled audits that involve the third party program

  • Supervise managers and staff in program management environment

  • Hire, train, coach, and provide annual written performance feedback to staff

  • Hold regularly scheduled staff meetings on a bi-weekly basis

  • Oversee annual employee engagement evaluations, reviews, and action plans

  • Ensure staff compliance with Bank policies and procedures, state and federal regulations

  • Hold regular all-team meetings to ensure strategy, vision, and goals are communicated to all team members.

What you have:

  • 10+ years of third party management and/or project management experience

  • 5+ years experience working in a Banking or Trust company environment. Experience with Banking regulators a plus

  • 5+ years of leading and developing a team of employees

  • Must be able to build strong relationships throughout the organization

  • Excellent interpersonal, verbal and written communication skills. Strong Power Point reporting skills required

  • Ability to prioritize and manage multiple projects

  • Ability to succeed in a fast pace heavy workload environment

  • Ability to work independently

  • Proven record of tracking and measuring results

  • Demonstrated ability to lead, coach, and develop team members in a geographically diverse environment.

  • Knowledge of bank systems and financial regulations

  • Bachelor’s degree required; Advanced degree preferred

You demonstrate these behaviors:

  • Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance and support.

  • Developing Others:Willingness to delegate responsibility and to work with others and coach them to develop their capabilities.

  • Personal Accountability: Takes responsibility for the results and future direction of the organization.

  • Results Orientation:Focusing on the desired end result of one’s own or one’s units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

  • Technical Expertise: In-depth knowledge of bank systems and financial regulations.

What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.

Position Located In: AZ - Phoenix, CO - Denver