Charles Schwab Fraud Prevention & Investigations - Shared Resource Specialist in Lone Tree, Colorado
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
Located within our Compliance Team, our Fraud Prevention & Investigations Group (FP&I) enables the Firm to protect our customer and company assets. We conduct investigations and provide resolution for claims of unauthorized activity in our customers’ accounts. The Shared Resource Specialist will handle tasks falling under both the FP&I and the Visa and Check Fraud Investigations Group (VCFI).
What you’ll do:
Under FP&I, the First Response Investigations Team is responsible for ensuring that initial fraud referrals submitted to the department are reviewed thoroughly and timely and then prioritized and routed to the appropriate team for further investigation and resolution. A primary responsibility for the First Response Investigations Team is to conduct the initial review and assessment of all fraud referrals received by the department on behalf of affected Schwab clients. The Specialist will also conduct fraud investigations on behalf of our affected clients, which includes telephonic interviews, initial forensic research and other duties related to external fraud investigations. The First Response Investigations team manages a fraud referral email box and The Specialist will assist in responding to emails received. The Specialist will also help support our fraud hotline, where they will answer inbound calls from our clients and business partners. The Specialist will interact with our most significant business partners including: ID Theft, Customer Verification & Research Center, Cashiering and Operations on a daily basis.
The Visa and Check Fraud Investigations Team is responsible for conducting fraud investigations and pursuing recovery efforts of unauthorized debits to client accounts. Types of case investigations conducted include unauthorized Visa Check Card, Check, ACH (Automated Clearing House) and BillPay transactions for both the Bank and Broker Dealer products that Schwab offers. The Specialist will primarily support the VCFI Investigative Support Team by completing Visa fraud reporting, chargebacks and representments, and settlement reports. The Specialist will interact with external business partners including: Deposits and Risk Management, Client Banking Services, Schwab One Operations, BNY Mellon and Visa. All work must be completed within well-defined regulatory guidelines in an environment that is faced paced and demanding.
What you have:
At least 1 - 5 years of professional experience working in a fraud, compliance or risk environment of the financial services industry or financial investigations experience in Federal, State or local law enforcement
Ability to make strong individual contributions to the development of high functioning and effective teams.
Ability to work independently
Strong skills related to individual case/workload management
Ability to work cooperatively with peers and handle a broad variety of tasks associated with FP&I’s First Response Team and VCFI’s Investigative Support Team
Solid written and verbal communication skills with a demonstrated ability to communicate effectively with peers and clients
Ability to maintain strict adherence to regulatory guidance regarding Suspicious Activity Report filings as they relate to fraud as well as internal compliance standards and guidelines
Demonstrates sound judgment and decision making in situations involving risk to our clients and the firm
Demonstrated ability to act decisively in making risk-based, informed decisions while working in a regulatory and/or criminal investigations environment
Exhibits sound analytical ability, investigative methodology and problem-solving skills
Strong time management skills
Ability to analyze issues and develop problem solving methodology with minimal guidance
Exceptional client focus; ability to effectively and quickly build relationships and establish trust, respect, competence and confidence.
Investigative experience a plus
Customer service experience a plus
BS/BA degree a plus.
Working knowledge of Regulation E, National Automated Clearing House Association (NACHA) and Uniform Commercial Code (U.C.C) a plus.
Certified Fraud Examiner (CFE), Certified Anti Money Laundering Specialist (CAMS) and related designations a plus.
Securities license a plus.
What you’ll get:
Everyday Wellness: Healthy Rewards, Onsite Fitness Classes, Healthy Choices, Wellness Champions
Financial Fitness: 401k Match, Employee Discounts, Personalized advice, Brokerage discounts
Work/Life Balance: Sabbatical, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
Not just a job, but a career, with an opportunity to do the best work of your life
Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/%22 .
Charles Schwab & Co., Inc. is an equal opportunity/affirmative action employer committed to diversifying its workforce. All applications are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans), or based on any individual's status in any group or class protected by applicable federal, state or local law.
Position Located In: CO - Lone Tree