Charles Schwab Sr. Program Manager in Indianapolis, Indiana

We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

Client Service & Support (CS&S) is the primary service and trading arm for Schwab Investor Services. The vision for CS&S is to be engaged financial services professionals who inspire client loyalty by providing guidance and solutions to fulfill clients’ needs. In partnership with other organizations throughout the company, including Schwab Business Learning and Human Resources, the Retail Talent Group within CS&S is tasked with creating and maintaining career development and employee loyalty programs.

This opportunity is to design and lead successful Early Experience (EE) programs within CS&S. In 2017 for example, we will be piloting an apprenticeship program for active students, hosting an internship track within the Schwab Intern Academy and working closely with Talent Acquisition (TA) to pilot an onsite 3-day summit with local sophomores. All programs will need to be assessed on attracting diversity and participant conversions to new hires, and potentially expanded in 2017 and 2018. As part of a high performing team, you’ll lead program development and provide strategic recommendations to ensure we have the right candidates attracted to, and entering their careers in CS&S.

What you’ll do:

As the Sr. Manager and lead Program Manager for our Early Experience (EE) programs, you will

  • Use your talents and experience to develop and manage program details ensuring rewarding experiences in a seamless EE continuum with the goal of maximizing conversion to full time employees in CS&S

  • Partnering with TA, evolve the CS&S campus strategy, leading to a strong pipeline of qualified talent for CS&S and its career programs (including our flagship program for financial advisors, Financial Consultant Academy)

  • Support program development and act in liaison role, along with Director and VP, for existing strategic university relationships

As the Program Manager for Early Experiences, some of your responsibilities include

  • Partnering with leaders in our local contact centers (Indianapolis, Phoenix, Denver and Westlake, TX) to design high-impact experiences for participants of each program and future programs

  • Develop tracking of Early Experience programs’ participants to ensure successful conversion, and developing analysis to help define our best candidates

  • Develop the 2018 strategy for expanding the EE programs across centers

  • Work very closely with CS&S management and our TA partners to test and learn what the best candidate for our culture and learning can be

  • Quickly establish rock-solid relationships with TA and program managers that depend on new-to-firm hires, improving candidate selection and diversity

  • Maintain recruiting collateral for our programs to support on-campus events and our web presence, keeping messaging fresh and relevant to our audience

  • Support strategic university partnerships with activities such as recruiting mentors for Schwab-sponsored wealth management programs and attending select on-campus recruiting events, deepening relationships with university partners

What you have:

  • Bachelor’s degree.

  • 5+ years with direct project or program management experience.

  • Analytic and problem solving skills, with excellent attention to detail.

  • An outstanding record of partnership across organizational lines.

  • Demonstrated ability to work effectively on a fast paced and dynamic team with ability to quickly organize and manage multiple priorities.

  • Excellent interpersonal skills, including expert presentation and communication skills –both written and oral.

  • Collaborative team player with examples of establishing and developing effective relationships with internal and external business partners.

  • Also able to be self-directed; happy working independently for long stretches at a time.

  • Demonstrated ability to engage others to reach desired future state of the business.

  • Expertise in finding creative and innovative solutions to day-to-day challenges and implementing them.

  • Strong client service focus and solid understanding of CS&S service model, along with a network of contacts across Investor Services and Human Resources.

  • High proficiency with Powerpoint is a must (plan to share samples of recent presentations).

  • Experience working at or with an academic institution desired.

  • Proficiency in Word and Excel.

  • Desired: experience with MS Sharepoint.

What you’ll get:

  • Everyday Wellness: Healthy Rewards, Onsite Fitness Classes, Healthy Choices, Wellness Champions

  • Financial Fitness: 401k Match, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.

Position Located In: IL - Chicago, AZ - Phoenix, TX - Westlake, IN - Indianapolis