Charles Schwab Client Service Professional in Indianapolis, Indiana
Looking for a career with purpose? Client Service & Support (CS&S) is a team of financial service professionals who provide clients with guidance and solutions using advanced technology to deliver best-in-class service. Our Client Service Professionals are at the forefront of the client experience; delivering outstanding service to the clients of Charles Schwab Bank.
“I believe our clients recognize Schwab for the high level of service we provide, and our employees recognize Schwab for the meaningful careers they can create here.” - Brian McDonald, Senior Vice President, Client Service & Support
Our investment in you and your career begins with a learning and career development experience designed to support you through various stages of training and skills development. In this role, you will serve as an expert on banking products and services as well as provide technical assistance and problem resolution to clients. This position requires the flexibility to troubleshoot issues and research solutions while simultaneously providing help and guidance with financial transactions, building loyalty and deepening relationships with clients, one interaction at a time.
Our employees on what it’s like to work at Schwab: https://youtu.be/mxQ5p7PQyFQ at http://schw.jobs/IwpBk
What you’ll do:
Your career will begin as a Client Service Professional building trust and inspiring confidence through exceptional service, one connection at a time. Additionally, you will:
Complete a mix of instructor led classroom training and on-the-job learning (OJL) to better understand the fascinating world of financial services and the unique position Schwab has in the industry
Perform in a fast-paced, inbound service center environment while delivering outstanding service to our clients, providing a “one call resolution”
Practice active listening and open ended dialogue to gain a thorough understanding of the client’s financial needs
Be a collaborative member on a small team of 10 – 15 professionals dedicated to resolving a variety of complex client inquiries including, but not limited to, navigating our products and services, deposit accounts, online bill pay, Moneylink, mobile banking and debit cards.
Resolve client issues by leveraging technology and business experts within Schwab to identify efficient and effective methods to meet client goals
Demonstrate passion, energy, empathy and problem solving skills while delivering unparalleled value and outstanding service to our clients via inbound calls, taking approximately 50 – 70 inbound calls per day
What you have:
Successful completion of our Client Focus Assessment which measures potential talent and role fit
Ability to establish rapport with clients over the phone to create long term relationships with Schwab
Desire to work in a collaborative, team based culture
Ability to provide a high level of attention to detail in order to adhere to stringent bank policies, procedures and guidelines
A minimum of 1 year work experience which may include unpaid work, volunteer experience, internships or other roles
Bachelor’s degree highly preferred
Where you’ll be:
Indianapolis is a beautiful location to call home; for those that enjoy sports, Indy is the place for Football and our beloved Colts; Basketball, our Pacers will knock your socks off; Indiana Indians rule Victory Field, and Soccer has joined the mix. For the outdoor enthusiast, enjoy quiet garden walks, bike or run on the Monon Trail, take in our parks, and hike, fish or just enjoy the beautiful views while visiting the many rivers and canals. Our children enjoy the open space and can spend hours at The Children’s Museum, it is the largest in the world spanning 500,000 square feet with over 100,000 items.
Schwab is continuously growing in the Indianapolis market and has been voted a “Top Workplace”. Schwab is located at 8332 Woodfield Crossing Blvd., Indianapolis, IN 46240 .
Interested in this position but have some questions? Join us for Schwab Talks Talent hosted by our Service & Support team on the 2nd Wednesday of the month. Click here to register for our next virtual event; we look forward to meeting you!
What you’ll get:
Sabbatical Program, Employee Wellness Program, Volunteer Time, Tuition Reimbursement, Employee Resource Groups and --- the opportunity to do the best work of your life!
Financial Fitness: 401k Match, Employee Discounts, Personalized Advice, Brokerage Discounts
Culture of employee development and promoting from within
The ability to earn an annual bonus based on company results and personal performance
Learn more about Life@Schwab at https://www.aboutschwab.com/work-at-schwab
See Charles Schwab Benefits at https://www.aboutschwab.com/images/uploads/inline/schwab-benefits-guide-2016.pdf for more details
Hear from our employees at http://tiny.cc/e26a0x on what it’s like to work at Schwab
Charles Schwab & Co., Inc. is an equal opportunity/affirmative action employer committed to diversifying its workforce. All applications are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans), or based on any individual’s status in any group or class protected by applicable federal, state or local law.
Relocation Offered?: No
Work Schedule: Weekends, Any Shift, Evenings, Days
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: Business Development and Sales-less than 2 yrs, Business Development and Sales-6+ yrs, Business Development and Sales-2-5 yrs, Customer Service-less than 2 yrs, Banking-less than 2 yrs, Banking-6+ yrs, Banking-2-5 yrs, Financial Services-6+ yrs, Campus Programs, Customer Service-6+ yrs, Customer Service-2-5 yrs, Accounting and Finance-2-5 yrs, Accounting and Finance-6+ yrs, Financial Services-less than 2 yrs, Financial Services-2-5 yrs, Accounting and Finance-less than 2 yrs
Position Located In: IN - Indianapolis
Job Type: Full Time
Activation Date: Sunday, July 30, 2017
Expiration Date: Sunday, September 3, 2017