Charles Schwab Centralized Supervision Manager in Indianapolis, Indiana
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck at http://www.aboutschwab.com/about/leadership/charles_schwab over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible, and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
Supervision & Controls is an independent group responsible for providing supervisory support through direct supervision, escalation, oversight, analysis and supervisory risk assessments, to Schwab’s Investor Services (retail) group. Supervision and Controls vision is to be a trusted independent partner of all Schwab stakeholders that promotes business growth through effective risk management. We strive to improve business outcomes by providing and applying practical, consistent, effective and unbiased risk guidance that is grounded in a deep understanding of business goals as well as the regulatory and industry environment.
What you’ll do:
The Call Monitoring Surveillance team is responsible for performing critical roles designed to enhance the supervisory reviews for phone interactions leveraged by our Investor Services group. The Call Monitoring Surveillance CSM is an individual contributor position however will need to be able to l network with senior personnel internally to resolve issues, gain needed information and influence outcomes.
Monitoring call interactions of the Investor Services groups, create reports, analyze results and deliver to the various Investor Services leadership teams.
Strong communication, influencing, and relationship skills, including experience working with all levels of management.
Apply specialized knowledge within area of expertise.
Ability to identify and escalate potential sales practice issues in a timely manner.
Resolve a wide range of issues by applying judgment and technical know-how.
Work collaboratively with key stakeholders and leadership across cross departmental projects and initiatives.
What you have:
We place a premium on high performance, quality service and the ability to execute the Schwab strategy. Essential skills include:
Active FINRA Series 7, 63, 8 (9/10) required
Series 66 (63/65) required (may be offered as 120 day Condition of Employment)
Thorough knowledge of brokerage/financial services industry with a minimum of three years prior experience required
At least two years sales practice experience required
At least two years supervisory/management experience preferred
Demonstrated passion for identifying and solving problems
Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics
Excellent verbal and written communication skills to influence and build consensus as well as proven presentation skills
Demonstrated skill in leadership, employee motivation, and coaching
Proven experience working collaboratively, improving productivity, and implementing ideas
Time management, organization, and prioritization skills
The ability to work under intensive deadlines
In addition, ideal candidates will have:
Bachelor’s degree in finance, economics, business administration, or related area
Prior experience with staffing and talent management
Additional management or leadership training
What you’ll get:
Comprehensive Compensation and Benefits package.
Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts.
Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program.
Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions.
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships.
Not just a job, but a career, with an opportunity to do the best work of your life.
Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/%22 .
Charles Schwab & Co., Inc. is an equal opportunity/affirmative action employer committed to diversifying its workforce. All applications are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans), or based on any individual's status in any group or class protected by applicable federal, state or local law.
Position Located In: IN - Indianapolis, TX - Westlake