Charles Schwab El Paso – Cashiering Operations Sr. Administrator – Grade 53 in El Paso, Texas
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck at http://www.aboutschwab.com/about/leadership/charles_schwab over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
As a member of our El Paso Cashiering Operational Services team you will work on a team that provides client servicing, as well as processing time sensitive client transactions.
What you’ll do:
In this role, you will be working in a fast paced environment reviewing and keying client transactions to facilitate their cashiering needs as well as provide an exceptional client experience. Cashiering is a fast-paced, high volume, and deadline driven environment.
Key responsibilities may include:
Depositing funds to client accounts, reviewing check deposits for acceptability and risk – interpret and apply judgement to various requests received
Review and key specific fields related to check deposit transactions to facilitate client’s cashiering needs as well as provide an exceptional client experience
Utilize a passion for client service, positive energy, and problem solving skills to assist Schwab clients with their check deposits as well as performing detailed research and follow-up, via outbound calls Create correspondence to clients related to returned check deposits, place outbound calls to clients to review exception items and handle inbound calls from clients who are returning calls to the Schwab Cashiering Team Work in a fast-paced, high volume, and deadline driven environment utilizing multiple systems to move deposits through to completion.
Demonstrate flexibility and work collaboratively with other team members locally and across sites to deliver high quality service and meet internal and external client expectations
Manage multiple tasks effectively by balancing high productivity with excellent service quality Those hired into this position may also help in other processing areas with functions requiring comparable qualifications.
Compensation: Employees in our El Paso Cashiering Operational Services team are paid a salary commensurate to their experience and skills and receive additional compensation for overtime hours. In addition, employees have the ability to earn an annual bonus based on high performance, adherence to quality standards and profitable company growth.
What you have:
Required minimum qualifications are:
1+ years of experience preferably in the financial services industry, in an operational or client service role or equivalent education
Ability to work and learn in a high volume, fast paced, team oriented environment
Proficient technical skills, including knowledge of Windows, internet searching, database systems, and email
Excellent communication skills (English) both verbal and written
Flexible with regard to both schedule and role as both may change with little notice in response to business demand
Passion for working in a team environment – contributing toward departmental and team goals and objectives.
Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics.
Prior experience working in a dual monitor environment and the ability to utilize multiple open programs at one time – a plus.
Enjoy working in a structured environment during specified hours as determined by business need.
10 key experience a plus
What you’ll get:
Everyday Wellness: Healthy Rewards, Onsite Fitness Classes, Healthy Choices, Wellness Champions
Financial Fitness: 401k Match, Employee Discounts, Personalized advice, Brokerage discounts
Work/Life Balance: Sabbatical, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
Not just a job, but a career, with an opportunity to do the best work of your life
Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.
Position Located In: TX - El Paso