Charles Schwab Team Manager - Trade Support Group in Dallas, Texas

We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

Client Service & Support (CS&S) is the primary service and trading arm for Schwab Investor Services. CS&S provides service to our retail clients to fulfill our purpose of championing every client’s goals with passion and integrity. The vision for CS&S is to be engaged Financial Service Professionals who inspire client loyalty by providing guidance and solutions to fulfill clients' needs. With a focus on employee development and collaboration, we help clients and employees reach their goals. CS&S builds loyalty with clients and employees one interaction at a time.

The Trade Support Group is responsible for managing risk through education, communication, and by strengthening business partnerships in an effort to enhance the client experience and restore client loyalty. The Trade Support Group handles second-level escalations on all trade related issues acting as a liaison to trading operations and market centers to ensure “best in class” trading experience.

What you’ll do:

As a Trade Support Team Manager, you will have the opportunity to:

  • Provide coaching, daily supervision and empowerment to a highly skilled team of Resolution Managers

  • Monitor the daily workflow of the team, balancing phone volumes and service requests with project work

  • Make quick decisions to manage risk that arises from dynamically changing markets and the Schwab systems that provides access to them

  • Have the ability to assess the workload of the entire Investor Services network to provide communications, education and collaborative support proactively where needs are identified

  • Be the lead SME on systems and processes that fall within your Subject Matter Expertise

  • Ensure compliance and documented supervision of trade dispute resolution, internal inventory account activity and a variety of specialized workflows

  • Remain informed about evolving industry developments, market structure evolution, new products and trading related regulatory changes

  • Lend to the Trade Support Group's professionalism, market expertise, technical capabilities, communication skills and proactive outreach activity

  • Assessing and resolving escalated client trade issues at a moment’s notice and leading trade efforts during network system downtime

  • Proactively recognize strategic business opportunities and be willing to challenge traditional process with manager, colleagues and business partners

  • Work collaboratively with other peers across the network organization and successfully engage in cross-departmental projects and initiatives

  • Support the training department and ISS Leadership for high-level business initiatives that require Subject matter Expertise and experience

  • Coordinate and partner with numerous internal departments, external business partners and a variety of trading related vendors

  • Collaborate within the national Trade Support Group Online Community to share ideas and solutions to challenges

  • Practice frequent positive reinforcement to create a fun and challenging growth environment for all CS&S employees

In addition to base salary, Team Managers may take advantage of Schwab’s extensive benefits program and also have the opportunity to earn a bonus which rewards team goals, client satisfaction, client retention, and profitable company growth. Schwab employees also have the opportunity to take part in community service projects and other company events.

What you have:

  • Active FINRA Series 7, 63, 9/10 (8) licenses; Series 24 and 57 preferred

  • At least 5 years of Service Management experience preferred

  • An ability to maintain a fun, yet professional work environment with both the locally-led team as well as with remotely-led teams and peers

  • Experience supporting all Schwab electronic products is preferred

  • Extensive trading background, client relationship support or escalation group experience

  • Thorough knowledge of brokerage/financial services industry, market mechanics, trading operations, audit, compliance, and general regulatory developments

  • Positive attitude, enthusiasm, professionalism, and strong work ethic with the highest level of integrity

  • Demonstrated passion for providing client-centric solutions that successfully decrease risk, client effort, attrition and costs

  • Excellent verbal and written communication skills to influence and build consensus

  • Proven presentation skills with experience working collaboratively across business units

  • Ability to be registered in all US States and Territories is required

What you’ll get:

  • Everyday Wellness: Healthy Rewards, Onsite Fitness Classes, Healthy Choices, Wellness Champions

  • Financial Fitness: 401k Match, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.

Position Located In: TX - Westlake