Charles Schwab Financial Service Professional in Austin, Texas

Our opportunity:

Looking for a career with purpose? Client Service & Support (CS&S) is a team of financial service professionals who provide clients with guidance and solutions using advanced technology to deliver best-in-class service. We build trust and inspire confidence through exceptional service one connection at a time.

“I believe our clients recognize Schwab for the high level of service we provide, and our employees recognize Schwab for the meaningful careers they can create here.” - Brian McDonald, Senior Vice President, Client Service & Support

Our investment in you and your career begins with employee engagement through career development and supporting you in reaching your goals. In return we ask that you help us do the same for our clients.

Our employees on what it’s like to work at Schwab: http://schw.jobs/IwpBk

What you’ll do:

  • Complete a mix of instructor led classroom training and on-the-job learning (OJL)

  • Learn about the unique position Schwab has in the industry

  • Perform in a fast paced, inbound service center environment representing Schwab in every interaction

  • Practice active listening and open ended dialogue, to gain a thorough understanding of clients financial needs

  • Engage clients in discussions involving market conditions, trends and providing investment education

  • Care enough to ask the difficult questions knowing that just one question, the right question, can change a client’s future

  • Resolve client issues by leveraging technology and business experts within Schwab to identify efficient and effective methods to meet client goals

  • Recommend solutions to clients which align to their goals and promote Schwab growth

  • Execute trades

What you have:

  • Successful completion of our Client Focus Assessment which measures potential talent and role fit

  • Active and valid FINRA Series 7 & 63/66 licenses

  • If you are not currently licensed you will start as an Associate Financial Services Professional and have the opportunity to be promoted to a Financial Services Professional

  • You will have a condition of employment for passing the Series 7 & 63 within 180 days of starting the licensing phase of training

  • Strive to constantly improve the client experience

  • Ability to establish rapport with clients over the phone to create long-term relationships with Schwab

  • Robust consulting, influencing and client engagement skills

  • Desire to work in a collaborative team-based culture

  • Ability to adapt and implement changes as market and business conditions evolve

  • Bachelor’s degree preferred

Where you'll be:

This role is located in the Schwab office at 12401 Research Blvd., Austin, TX 78759 .

What you’ll get:

Sabbatical Program, Employee Wellness Program, Volunteer Time, Employee Resource Groups and --- the opportunity to do the best work of your life!

  • Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/

  • See Charles Schwab Benefits at https://www.aboutschwab.com/images/uploads/inline/schwab-benefits-guide-2016.pdf for more details

  • Schwab employees have the ability to earn an annual bonus based on company results and personal performance

“If I had to describe Schwab in one word, it’s opportunity.” - Kendal Robinson, Financial Service Professional, Client Service & Support

Charles Schwab & Co., Inc. is an equal opportunity/affirmative action employer committed to diversifying its workforce. All applications are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status (disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, Armed Forces service medal veterans), or based on any individual’s status in any group or class protected by applicable federal, state or local law.

Position Located In: TX - Austin