Charles Schwab Creative Account Manager in Austin, Texas
Austin - TX, AUSTINA, 12401 Research Blvd, 78759
Debra Andrea Mandell
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck at http://www.aboutschwab.com/about/leadership/charles_schwab over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
Creative Center is Schwab’s in-house agency that creates a wide range of client, prospect and internal communications. We look at the financial services world in new ways, seeing new possibilities and welding them together with discipline, clarity and collaboration. With pride in our craft, we solve problems to benefit our Company and clients. We think differently to make a difference and have a lot of fun doing it. Our work spans virtually every communication channel and is rooted in our deep knowledge of the Schwab brand, its purpose and its many audiences.
We have an opportunity for an Account Manager on our team that will oversee the creation of both print and digital marketing campaigns for internal clients. This position will partner with clients to determine project objectives, requirements and lead all client-facing meetings. The Account Manager will also review creative work to ensure all work is strategic, on-brand and on-brief.
What you’ll do:
Specific responsibilities include:
Client Management: The account manager is the single point of contact for a specific line of business, including resource planning, calendaring and upfront project assessment. Upon project input, the candidate works with the client and creative team to ensure that the communication is strategic, on brand, consistent and that all parties are working toward the same goals.
Team Management: The role has considerable responsibilities within the department:
Communicate the broader business goals and strategy to ensure that the team understands project needs, approach and work to be accomplished.
Evaluate and define change orders to the team.
Provide advance notice of incoming and “in the pipeline” work.
Creative Team: Provide the creative team with a strong creative brief, insights, competitive information and background necessary for results-oriented creative development. Develop a solid partnership with the creative team to provide a strong face to the client. Ensure that work is strategy based, that recommendations and rationale is provided in creative presentations, and champion the recommendation. Provide feedback that is strategic, clear and actionable for the team.
Project Support: Responsible for end-to-end execution of projects leveraging agency resources, escalating issues or challenges to management, and working with producers and traffic to scope resource needs and project requirements.
Online Production: Consult with Producer to determine optimal management approach - from assessment and discovery, through briefing, creative development and production. Work with the Producer to assess technical solutions or concerns, internal resource needs and scheduling input. Review creative solutions for implementation requirements. Consult with Producer to capture Business Requirements so the Producer can effectively create the Technical Requirements and Project Plan.
What you have:
Our ideal candidate has 8+ years’ experience working directly with clients and creative teams. This position will manage client relationships for specific lines of business, including strategic and creative consulting as needed and the eventual development of print and electronic campaigns. Strong solutions-oriented approach, user-experience focus and outstanding knowledge of agency processes required. Ad agency experience mandatory.
What you’ll get:
Comprehensive Compensation and Benefits package
Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
Not just a job, but a career, with an opportunity to do the best work of your life
Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law.
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: Customer Service-6+ yrs, Marketing-6+ yrs
Position Located In: TX - Austin
Job Type: Full Time
Activation Date: Thursday, June 15, 2017
Expiration Date: Friday, June 30, 2017